Solved: Re: Text Messages - Page 2

Anonymous · ‎12-01-2018

Hi there,

I am unable to send text messages from my phone. I am a business customer and they not working since I have received my new device (Iphnone X).

Thanks for any helpful advice.

MI5 · ‎12-01-2018

Did you do any sim swaps at all when you received the new phones @Anonymous or did you just use the sims that O2 gave you?

Did they say business or pay monthly sim cards on the packaging or PAYG ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-01-2018

I did not swap any sims, as a PAYG customers before, we have been recommended to keep our origin sim cards (with the same numbers as we wanted).

MI5 · ‎13-01-2018

So they aren't on business accounts then?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-01-2018

They are, we just moved on business account a month ago.

MI5 · ‎13-01-2018

OK, so you will need new sim cards for the business account from O2.
Call 8002 for business customer services and ask them to send you business sim cards.
Your message centre number is wrong because you have the wrong sim cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-01-2018

So are you still On PAYG? I ask as you posted in the pay monthly section.?

Veritas Numquam Perit

Anonymous · ‎13-01-2018

Many thanks, will do!

MI5 · ‎13-01-2018

If 8002 doesn't work from your PAYG sim, use 0800 977 7337 to contact them instead.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-01-2018

And that explains why text don't work. Message centre numbers will be on the correct sim cards you are sent for your business contract...

Veritas Numquam Perit

MI5 · ‎13-01-2018

@Cleoriff wrote:
So are you still On PAYG? I ask as you posted in the pay monthly section.?

No, old PAYG but switched to business and incorrectly advised to keep original sim cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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