Text Messages

[Anonymous]

Hi there,

I am unable to send text messages from my phone. I am a business customer and they not working since I have received my new device (Iphnone X).

Thanks for any helpful advice.

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

So are you still On PAYG? I ask as you posted in the pay monthly section.?

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No, old PAYG but switched to business and incorrectly advised to keep original sim cards.

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Yes I saw the OP had answered as I posted @MI5.

[MI5]

If you have any further problems @Anonymous just give us a shout.

[GDavies]

Good morning - my father was sent a replacement SIM for his Nokia 6131, the old sim was working fine but O2 advised it would stop functioning on April 1st.
I helped him do the Sim swap and all seemed fine but he his now unable to send text messages..
Have called customer services but they have been unable to resolve and are sending out a replacement sim.
Two questions: is the Nokia 6131 flip phone compatible with the network still?
If the message centre is incorrect will the sim adjust it to the correct centre number?
Any other advice welcome.

Thanks

[MI5]

@GDavies 

Answered here https://community.o2.co.uk/t5/Business-Customers/Text-message-failure-after-SIM-swap/m-p/1449257