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Text message failure after SIM swap

GDavies
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Good morning - my father was sent a replacement SIM for his Nokia 6131, the old sim was working fine but O2 advised it would stop functioning on April 1st.
I helped him do the Sim swap and all seemed fine but he his now unable to send text messages..
Have called customer services but they have been unable to resolve and are sending out a replacement sim.
Two questions: is the Nokia 6131 flip phone compatible with the network still?
If the message centre is incorrect will the sim adjust it to the correct centre number?
Any other advice welcome.
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MI5
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@GDavies 

The sim should be the correct type for the account.

PAYG and contract sim cards are different, so ensure you get the correct type.

It will be printed on the sim packet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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GDavies
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@MI5

Thanks for your answer, do you have any thoughts on the message centre question please, I’ve a nagging thought it might be the problem...
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MI5
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@GDavies 

The number is set by the sim, hence having the correct sim type.

For customers on the PAYG the message centre number is +447802092035.

For all other O2 customers, the message centre number is +447802000332.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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Cleoriff
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@GDavies 

Open messages, settings and type in the message centre number :
Pay Monthly +447802000332
Pay & Go +447802092035

*The Game Is On*

Girl in a jacket
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GDavies
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@Cleoriff and @MI5
That’s good to know, thanks very much.
Great response time too!
Message 6 of 7
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MI5
Level 94: Supreme
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No problem @GDavies 

Happy to have answered your questions wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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