How to find previous bills

[Tilney]

How to find previous bills - there is a system which I have always used click on previous bills now and stays on current bill and appears no other way to access them - is anyone else havimng same problem?

Any solution?

Thanks very much Helen

[Cleoriff · Accepted solution]

@Tilney 

There's a problem with the billing platform. O2 are aware and are working on it.

When it's fixed you can access old bills and recent ones via My O2 if you follow this guide. Guide: How do I get to the 'Download Bill' page? 

[Cleoriff]

@Martin-O2 @RafaC @lewys-gp  This problem with the billing platform is still not sorted. Numerous queries are still being made, today and over weekend. When will there be a fix for it?

[RafaC]

Hey @Cleoriff thanks for the tag. We know that O2 is still working on it but we haven't had any updates yet.

[Gail5]

I need to download 2 previous bills for my VAT return, so really hope it's sorted soon as it's been faulty for some time.

[memyselfi]

Need a previous bill before books go for audit 😞

[Davina22]

I need to access previous bills for my year end accounts can 02 tell us when the problem will be fixed please?

[jonsie]

O2 have no idea, sorry

[del-1]

I too want to look at historic bills, going back to April 21, but can only see last 2 months. Come on O2!!

[HouseofEarl]

Has anyone had a solution to this? I'm trying to find previous bills but can't download them plus I can't find a contact number for customer service to ring and ask how to locate them? I've tried from mobile and PC but neither gives me the ability to view previous bills?