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How bad is the online experience for a customer????

TimTheToolman
Level 1: Joiner
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I'm a business customer trying to swap to my new sim, the option isn't in "my o2", there is no phone support, I can't find out how to start a online chat, basically tough luck. I'm no technophone, I run a digital agency and I find it incredible that with all the resources at your disposal, your website and online experience for business customers is so poor. Its like it was developed by two people, in seperate rooms, that were never allowed to talk to each other, one had the keyboard the other one had the mouse?!!?!?!? 

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Bambino
Level 77: Grand Master
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@TimTheToolman Doing a sim swap shouldn't be any different for business customers. Have you followed this guide: SIM Swap: a mini guide (incl eSim) - O2 Community

To speak to O2 business it's 8002 from your mobile or 0800 977 7337

There's also this link: Contact Us | Business | O2

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



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Bambino
Level 77: Grand Master
  • 19598 Posts
  • 957 Topics
  • 2715 Solutions
Registered:

@TimTheToolman Doing a sim swap shouldn't be any different for business customers. Have you followed this guide: SIM Swap: a mini guide (incl eSim) - O2 Community

To speak to O2 business it's 8002 from your mobile or 0800 977 7337

There's also this link: Contact Us | Business | O2

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



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