GPRS calls massive charge

[Kam020986]

We have an O2 business account with two contracts, each offering a 20GB data allowance.

Today, upon reviewing our bill we were shocked to discover recurring charges for GPRS calls amounting to a total of £829.00.

It's particularly surprising because my partner primarily uses our home wifi network, additionally, it's odd that these charges frequently occur around midnight (00:00:00).

Our data allowance resets on the 11th of each month. Despite this we noticed charges for GPRS calls starting from March 12th which is the first day of the new data allowance period.

We have never encountered issues like this before and have never exceeded our data allowance.

Please see examples of charges below.

20/03/2024	00:00:00	idata.o2.co.uk	2.37 GB	£72.79	UK Data Usage	GPRS Calls	Data Event
21/03/2024	00:00:00	idata.o2.co.uk	2.34 GB	£72.02	UK Data Usage	GPRS Calls	Data Event
16/03/2024	00:00:00	idata.o2.co.uk	2.14 GB	£65.74	UK Data Usage	GPRS Calls	Data Event
17/03/2024	00:00:00	idata.o2.co.uk	1.63 GB	£50.17	UK Data Usage	GPRS Calls	Data Event
24/03/2024	00:00:00	idata.o2.co.uk	2.27 GB	£41.74	UK Data Usage	GPRS Calls	Data Event
19/03/2024	00:00:00	idata.o2.co.uk	1.35 GB	£41.34	UK Data Usage	GPRS Calls	Data Event
13/03/2024	00:00:00	idata.o2.co.uk	1.21 GB	£37.30	UK Data Usage	GPRS Calls	Data Event
15/03/2024	00:00:00	idata.o2.co.uk	2.55 GB	£78.26	UK Data Usage	GPRS Calls	Data Event

I greatly appreciate any assistance you can provide to help us understand what's happened and resolve these unexpected charges.

[Enlli]

@Jana22 As the original posters have not come back to us in the months in-between you may need to tag them similar to how I tagged you at the start of this post

[MI5]

@Kam020986 

[Jana22]

Thank you for the advice , will do !

[Jana22]

Thank you, I will start new conversation since the original one its rather long time ago !

[MI5]

In all honesty @Jana22 you'll only get the same answers......