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CarolineHart
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i dont understand my billing, i have a contract with Ariel direct but O2 still bill me?I wish i could talk to someone who would explain?

 

 

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MI5
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Aerial direct are an agency who place contracts with O2, so are effectively the middle man.
You contract and billing are with O2 and can be tracked in your MyO2 app or website http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Aerial direct are an agency who place contracts with O2, so are effectively the middle man.
You contract and billing are with O2 and can be tracked in your MyO2 app or website http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
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jonsie
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Did you even want a business contract? I believe My O2 will differ but if you have ordered over the phone then call them again.

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EmilieT
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Hi @CarolineHart, I hope the replies above help you understand your billing better, but please let us know if you have any other questions slight_smile

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CarolineHart
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I somehow have a contract with Ariel direct, i dont want to be with them, they are very pushy and somehow I have got signed up to a contract until 2020, i have got a new phone , my phone is paid for, please can someone help me get back to O2 whom i have been with since 1996

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jonsie
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EmilieT
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Thanks @jonsie for the mention thumbsup

 

@CarolineHart I'm not sure how much we'll be able to do but I can certainly get someone on my end to check this out for you - I'll need a few more details first so I'll send you a Private Message shortly!  slight_smile

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EmilieT
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Hey @CarolineHart, this should have been picked up now and sorted slight_smile

 

Have a lovely weekend, and please do come back if you need anything else sun

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jonsie
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