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BaronVonTeuchtr · ‎30-10-2018

I just changed from an iphone 6+ to an XS max and my 4g signal at home has dropped from a reliable 2/3 bars to at best 1 bar of 4g, sometimes only 1 bar of 3g, sometimes no data at all ("E")

My carrier settings are O2 33.0. Is this correct?

Thanks 😞

MI5 · ‎30-10-2018

@BaronVonTeuchtr

I've read a few similar reports so might be an idea to contact Apple for them to run a diagnostic check on the phone, but also check here for any signal issues in your area http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎30-10-2018

@BaronVonTeuchtr

Another help thread here

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Veritas Numquam Perit

MI5 · ‎30-10-2018

@BaronVonTeuchtr

There is a bug fix in iOS 12.1 for poor network connectivity, which is available now, so try updating phone software first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BaronVonTeuchtr · ‎31-10-2018

Thanks for all the replies, ios 12.1 hasnt improved it 😞

Juystto be clear, it's not wifi, it's mobile data signal that is the problem

MI5 · ‎31-10-2018

If no issues showing on the status page I'd definitely get it checked by Apple.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎02-11-2018

Hi @BaronVonTeuchtr, let us know if you found out anything new form Apple at all, it'll be interesting to know how you get on with this

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Anonymous · ‎03-11-2018

Hi

I’ve seen other users with same issue and inline videos about iOS 12.1.1 to fix this soon...

MI5 · ‎03-11-2018

or 12.1.2 or 12.1.3 or 12.1.4........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-11-2018

@MI5 wrote:
or 12.1.2 or 12.1.3 or 12.1.4........

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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