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Using IPad data in Tenerife ?

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Philh69
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on ‎27-11-2018 05:32

on ‎27-11-2018 05:32

i have a pay monthly contract with 20gb of data for my iPad Pro but in three years have never been able to get it to work abroad (tried it in several countries) - Always had decent WiFi so not a worry.

 

However arrived in Tenerife yesterday and apartment has no WiFi so need to try and get this to work. Just looks like no network coverage.

 

Also have 02 Travel on account (don’t believe I need it though for this area)

 

Any suggestions would be massively helpful

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MI5
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‎27-11-2018 06:23 - edited ‎27-11-2018 06:23

‎27-11-2018 06:23 - edited ‎27-11-2018 06:23

@Philh69

O2 data sims don't work outside of the UK I'm afraid and it is ironic that they allow you to add the travel bolt on, but it's useless!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎27-11-2018 06:23 - edited ‎27-11-2018 06:23

‎27-11-2018 06:23 - edited ‎27-11-2018 06:23

@Philh69

O2 data sims don't work outside of the UK I'm afraid and it is ironic that they allow you to add the travel bolt on, but it's useless!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Philh69
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on ‎27-11-2018 06:27

on ‎27-11-2018 06:27

Thanks for letting me know !
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MI5
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on ‎27-11-2018 06:30

on ‎27-11-2018 06:30

No worries and sorry it doesn't get you online.
If your iPad is unlocked you could try and get a local SIM to use whilst you are away.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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‎27-11-2018 16:45 - edited ‎27-11-2018 16:46

‎27-11-2018 16:45 - edited ‎27-11-2018 16:46

For reference @Philh69it is mentioned here https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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