on 14-12-2018 13:16
Hi,
I've recently signed a new contract and received a new iPhone locked to o2. My old iPhone (5S) was also locked to O2 but I am giving it to my son for christmas and need to get it unlocked. I've entered the IMEI number via MyO2, but I understand this could take a while before the phone is unlocked. Is there anything you can do to speed it up as I want to use a non O2 sim by Christmas day? Thanks!
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on 14-12-2018 13:17
@DaneH providing there are no problems it should be done within 24 hours.
If it gets deperate give @EmilieT a shout.
14-12-2018 13:17 - edited 14-12-2018 13:19
14-12-2018 13:17 - edited 14-12-2018 13:19
Follow the advice here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
If you have any problems at all then please pop back here and one of our managers @EmilieT will help
Veritas Numquam Perit
on 14-12-2018 13:17
@DaneH providing there are no problems it should be done within 24 hours.
If it gets deperate give @EmilieT a shout.
on 17-12-2018 10:21
Hi @DaneH, there's a lot of good info above, and your iPhone should be unlocked before Christmas but as mentioned by the others if it's starting to cut it too close give us a shout and we'll get someone to look into it
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