Solved: Unlocking iphone 6s

Pete22 · ‎11-12-2018

If I unlock (online) my O2 PAYG iphone 6s - yet keep the same O2 sim - will I still be the same O2 customer, with the same account, tarif and balance, etc?

Why would I want to do this? I'm happy with O2 in the UK - but am in US and in process of buying a USA sim for it - and transferring my US number from my dynasaur US flip phone (and crucially - keep the same old cheap tarif). They are giving me a hard time, saying it needs to be unlocked from O2. (GSM vs CDMA is not an issue as the iphone works on either)

Thanks for any help

MI5 · ‎11-12-2018

@Pete22

The only thing that changes is your ability to use a non O2 SIM. Everything else stays the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-12-2018

@Pete22

The only thing that changes is your ability to use a non O2 SIM. Everything else stays the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pete22 · ‎11-12-2018

Many thanks for such a speedy response!

Will unlock the phone and go back armed to my US provider.

MI5 · ‎11-12-2018

Best of luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pete22 · ‎13-12-2018

Dear MI5. Sorry, but you got this one wrong.

When I unlocked my PAYG O2 iphone 6s (intending to keep the sim for UK use), O2 wiped out my credit balance of £26.

I specifically asked about balance. Even O2 didn't warn me.

MI5 · ‎13-12-2018

Sorry @Pete22 but I am not wrong.

Unlocking your phone will not wipe out your balance.

Contact customer services to find out where your balance went but I can 100% assure you it was nothing to do with unlocking.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pete22 · ‎13-12-2018

Whoops - O2 just this minute reinstated the balance - my sincere apologies!

MI5 · ‎13-12-2018

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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