on 06-09-2019 13:55
Hi all,
Bought a new S4 Apple Watch a couple of months ago, received it and set up with no issues whatsoever. Unfortunately the watch got damaged, made my claim through O2 insure, and was told they had no S4's in stock at all re a replacement.
Was added to the queue for a replacement as soon as they were in stock, and was reassured that they have two deliveries per day. Over two weeks go by with no comms from O2, so I phone them up again and finally get a replacement issued - though not in my original colour (not bothered about this though)!
Went through the set up again, and am getting the (seemingly common) issue where I cannot add the data plan to the new watch. Getting reference code 30.
Called customer services and have been given an INC number, but having read through the comments on this forum - am somewhat worried that I'll not hear back and have to chase myself again...
Don't want to have to keep phoning up all the time to get this sorted (took 5 separate calls to order it in the first place as systems kept not working correctly!)... So does anyone have any idea how long this may take or what actually needs to be done to fix?
Thank you
Solved! Go to Solution.
on 17-09-2019 14:44
on 17-09-2019 14:44
on 17-09-2019 15:04
on 17-09-2019 15:04
@MindlessJD Makes sense, it sounds like a great accessory to have - food for thought! Regarding the weight I might try to go and test one in store, or try a friend's at some point, but you've definitely made me curious to look into it more closely, thanks!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 17-09-2019 15:59
on 17-09-2019 15:59
on 18-09-2019 09:16
on 18-09-2019 09:16
@MindlessJD Oh interesting point about the different models, which one do you have yourself??
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 20-09-2019 09:35
on 20-09-2019 09:35
on 30-03-2020 18:52
on 30-03-2020 23:44
on 30-03-2020 23:44
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 31-03-2020 10:06
on 31-03-2020 10:06
Thanks for the mention here @gmarkj!
@Laith I'll drop you a message about this one so we can talk further and hopefully get you sorted out.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 31-03-2020 13:02
on 19-05-2020 07:37