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Level 1: Joiner
Posts: 7
Registered: ‎05-09-2019
Accepted Solution

Yet another Apple Watch data plan issue

Hi all,

 

Bought a new S4 Apple Watch a couple of months ago, received it and set up with no issues whatsoever.  Unfortunately the watch got damaged, made my claim through O2 insure, and was told they had no S4's in stock at all re a replacement.

 

Was added to the queue for a replacement as soon as they were in stock, and was reassured that they have two deliveries per day. Over two weeks go by with no comms from O2, so I phone them up again and finally get a replacement issued - though not in my original colour (not bothered about this though)!

 

Went through the set up again, and am getting the (seemingly common) issue where I cannot add the data plan to the new watch. Getting reference code 30. 

 

Called customer services and have been given an INC number, but having read through the comments on this forum - am somewhat worried that I'll not hear back and have to chase myself again...

 

Don't want to have to keep phoning up all the time to get this sorted (took 5 separate calls to order it in the first place as systems kept not working correctly!)... So does anyone have any idea how long this may take or what actually needs to be done to fix?

 

Thank you

Posts: 88,100
Topics: 532
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Registered: ‎04-04-2012

Re: Yet another Apple Watch data plan issue

These issues seem to be account related so it's only customer service that can help.
I'll tag @EmilieT to see if she can push things along for you though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,180
Topics: 547
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Registered: ‎04-01-2009

Re: Yet another Apple Watch data plan issue

Can you possibly pass this to a guru @EmilieT ?

Community Manager
Posts: 5,290
Registered: ‎18-04-2018

Re: Yet another Apple Watch data plan issue

Hi @MindlessJD, and welcome to the community Smiley Happy

 

I'm really sorry to hear you're having some trouble setting up your Apple Watch, and I can certainly get someone on my end to look into it! I'll need a few more details first so will send you a Private Message shortly.

 

Thanks for the mentions @MI5 and @jonsie Smiley Wink

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Level 1: Joiner
Posts: 7
Registered: ‎05-09-2019

Re: Yet another Apple Watch data plan issue

Thank you @jonsie  and @MI5 !

 

@EmilieT - thanks - will reply to your message.

 

Hopefully this can get sorted soon! 

Level 1: Joiner
Posts: 7
Registered: ‎05-09-2019

Re: Yet another Apple Watch data plan issue

Hi all,

Issue got resolved quickly and efficiently in the end - massive thanks to @jonsie, @MI5, and especially @EmilieT for chasing this up for me.

This is a fab community Smiley Happy
Community Manager
Posts: 5,290
Registered: ‎18-04-2018

Re: Yet another Apple Watch data plan issue

[ Edited ]

Great to hear @MindlessJD, I'm really glad we were able to help and I hope you enjoy using your Apple Watch now - I'd love to hear if there are any features that you especially like! smiley

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Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Yet another Apple Watch data plan issue

Level 1: Joiner
Posts: 7
Registered: ‎05-09-2019

Re: Yet another Apple Watch data plan issue

Am all up and running now!

I think the 4G combined with the fitness tracking is the key thing for me - can leave my phone in the locker at the gym, track my workouts, and also still get texts and notifications - seriously useful!

Well worth the money for that IMHO!
Community Manager
Posts: 5,290
Registered: ‎18-04-2018

Re: Yet another Apple Watch data plan issue

Nice! I've actually been thinking recently it could be useful for when I go running, but I'm not sure how accurate it is in practice, and whether it's heavy at all on the wrist and would bother me. I'd welcome your thoughts/experience on that @MindlessJD nerd

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