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New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9246 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382682 Views
  • 4 replies
  • 0 kudos

Resolved! Cellular Apple Watch

I have a Series 5 cellular watch, used it with a Vodafone sim no problem. Just switched it to an existing O2 sim on a refresh 15gb plan and it’s telling me to add a sim only £5month to my plan. Why would I do that when I barely use any data as it is?...

melody1 by Level 1: Joiner
  • 1264 Views
  • 6 replies
  • 0 kudos

Resolved! SIM card not working in an iPhone XR

I’ve just got an iPhone XR from O2, upgraded from my iPhone 6. The SIM card is the same size so I swapped it over but get this message:“The SIM card you currently have installed in this iPhone is from a network provider that is not supported under th...

Elisesdad by Level 1: Joiner
  • 1198 Views
  • 3 replies
  • 0 kudos

iPhone 12 Pro max

Hi, has anybody upgraded to the 12 pro max as I am a little worried that it may be too big

Besti by Level 1: Joiner
  • 1140 Views
  • 5 replies
  • 0 kudos

Wrong MAC address received by router.

Hi,I just tried to add my new IPhone to my Wi-Fi and I read the expected Mac Address from theSettings:->About:-> General :->Wi-Fi Address.I white listed it on my router and tried to connect it.It would not connect. So I temporarily disabled the white...

Apple Watch cellular set up problem

I have been desperately trying to set up my cellular plan on my apple watch all day. When I go onto the apple watch app on my phone, and then go to set up mobile data, it tries to take me to O2, but instead spends about a minute trying to load and th...

Fabienne by Level 1: Joiner
  • 646 Views
  • 1 replies
  • 0 kudos

iWatch receiving texts / non iMessages

I have recently setup an iWatch 6 with O2. My current iPhone Xs is using an eSIM. For some strange reason my watch cannot receive standard text messages. iMessages appear to come across without a problem. I realise these are linked to iCloud and work...

rob4465 by Level 1: Joiner
  • 766 Views
  • 1 replies
  • 0 kudos

Phone overheating

I got a upgrade to the iPhone 12 Pro on Wednesday and on numerous occasions my phone has over heated. I left my phone in untouched for a hour at 55% a hour later with no activity it was down to 33% I have sorted the background apps etc. Can you advis...

Jacqui23 by Level 1: Joiner
  • 646 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock

How do I

KATHY by Level 1: Joiner
  • 1184 Views
  • 2 replies
  • 0 kudos

Where is my order?

I ordered a iPhone 12 pro on the 25th December and I haven’t heard anything since I had an email telling me it was out of stock but I have been updating the website checking when it had come in stock and it came back in 1 week ago and I still haven’t...

Lc18 by Level 1: Joiner
  • 777 Views
  • 3 replies
  • 0 kudos

IPAD PRO 2020

Hi, i ordered my ipad pro on the 25th nov 2020 and im still waiting i call them on08/01/2021, and got told that it will be out for delivery tomorrow but all i got was my sim so i called them again and got told it will take 6 weeks but when i looked o...

Pwaptm15 by Level 1: Joiner
  • 618 Views
  • 1 replies
  • 0 kudos