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Forum Posts

Problems with roaming

I’m currently in Spain. Everything was working fine. My contract’s coverages were working just like they would at home. However a few days ago, data, calls and texts stopped working suddenly. When I try to call someone, a voicemail saying “This optio...

Jon by Level 1: Joiner
  • 2031 Views
  • 10 replies
  • 0 kudos

Resolved! O2 travel

I am in New York and registered for 02 travel but I cannot make calls to the UK on my iPhone 6. I get a message saying “the international call you are attempting to make is not allowed from this line. “ Do I need to change my settings. I was able to ...

AHD by Level 1: Joiner
  • 2672 Views
  • 8 replies
  • 0 kudos

Resolved! No data in Europe Zone

Hi everyone,Just arrived in Italy and find that data roaming is not working. Calls and messages working fine but no data at all. Tried to chat with support but don't get any help. Researched over internet and find that 1) 4G must be turned off 2) apn...

Traveler by Level 1: Joiner
  • 2055 Views
  • 4 replies
  • 0 kudos

USB c pd charging

Thought I would test out fast charging on my iPhone 8. bought a multi usb charger 4 usb a ports and one usb c pd port and a usb c to lightning lead. Last night let the iPhone go very low battery 1% then connected to the pd port on charger. Pictures b...

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adamtemp64 by Level 66: Unequalled
  • 3532 Views
  • 5 replies
  • 3 kudos

Resolved! No Service on Device

Earlier in the afternoon on the 02/08 I realised my phone said 'No Service'. I thought it was just where I was at the time and the service was poor. Ever since, my phone has not even discovered signal nor with it my 4G. I don't seem to detect an issu...

Using iPhone in Portugal

I need help as I can’t use internet here. Since we arrived the internet data was not allowed and message pop up as you are not subscribed to use the data! I have used my phone in Europe most of the time and had no problem before. Now I need to find W...

SandarDin by Level 1: Joiner
  • 812 Views
  • 4 replies
  • 0 kudos

Resolved! carnt charge my i phone 6

hi there battery on my iphone 6 has died tried a number of chargers but wont chargebe grateful for any help. sods law only a month left on contract.

mushy by Level 1: Joiner
  • 1210 Views
  • 5 replies
  • 0 kudos

Resolved! Masts

Do any other O2 customers have experience of being blatantly lied to about a mast being down?Intrigued to know as, yet again, I am forced to approach Ofcom, as O2 pretend they have no mast issues in a small Scottish town.

Anonymous by Not applicable
  • 2359 Views
  • 6 replies
  • 1 kudos

iPhone unlocking

Hi,I've completed document to unlock my iPhone. I received an email saying the action is complete, but when I connect my phone to iTunes it doesn't work.Any advise would be gratefully received.

Bubble68 by Level 1: Joiner
  • 2751 Views
  • 11 replies
  • 0 kudos

Resolved! Unlocking old phone

Hi, I have an ex-business contract phone, for which I no longer have the sim as I am using it in a newer device. I would like to unlock the old phone but am unsure of the best way to do this without a sim card. I have the new sim for it for a differe...