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Forum Posts

Resolved! unlocking phone

Hi,I am absolutely desperate. I am in the process of moving to EE from O2. I have asked for the PAC code which I got 4 days ago but have still not received the unlock code ( 2 days ago requested) . i need a phone for health reasons and have been with...

julia by Level 1: Joiner
  • 1503 Views
  • 10 replies
  • 0 kudos

Resolved! IPad Data Only SIM?

If I’ve got an existing O2 pay monthly contract, anyone know if I can piggy back a data only sim using this contract to use on my new iPad Pro? I note that the iPad Pro has an inbuilt e-sim too. Any help would be very welcome.

Resolved! 4g wifi calling not working on iPhone 8

Hi all, I'm supposed to be able to make phone calls over 4g however when I try my phone switches straight back to 3g. Another thing I've noticed is wifi call doesn't work either. I've seen wifi call on the top left of the screen a couple of times ton...

Anonymous by Not applicable
  • 3175 Views
  • 6 replies
  • 0 kudos

Resolved! Connection to server

Cannot connect in uk or abroad to server but wifi is connected

Anonymous by Not applicable
  • 5872 Views
  • 3 replies
  • 0 kudos

iOS 12.1 released today

Apple have announced that iOS 12.1 will be released after the iPad and MacBook event today.Main items for o2 users are fixed for selfies and various bug fixes but it also enables esim for carriers that support it. I’d imagine that o2 will look to sup...

Bydandie by Level 2: Apprentice
  • 1144 Views
  • 10 replies
  • 0 kudos

Unlock request - taking longer than 2 weeks!

I’m looking for help with an unlock request.I have bought an iPhone 7plus from my uncle, an o2 pay monthly customer.He put an unlock request in 2 weeks ago and as yet still nothing! O2 claim there’s a backlog but the amount of time it has taken is co...

Sc2018 by Level 1: Joiner
  • 680 Views
  • 3 replies
  • 0 kudos

Resolved! Phone repair

Could someone explain to me how to get my Iphone repaired by o2.It suddenly started to constantly vibrate , I tried different online tips with no success , in the end I tried to arrange repair through o2 website , got authorization number and phoned ...

slav by Level 1: Joiner
  • 842 Views
  • 6 replies
  • 0 kudos

Resolved! Poor phone line

Wondering if anyone can help me. I upgraded a few weeks ago to an iPhone 8. When on a phone call the person on the other says it’s a bad line and can barely hear me. This has happened with every call. However, if I’m on a call using WiFi or data (e.g...

Coylec by Level 1: Joiner
  • 801 Views
  • 5 replies
  • 0 kudos

unlocking iphone

Hi, i've submitted a request to unlock my iphone 7 via the MyO2 app but heard nothing back, no email or text, does anyone know how long this is due to take? Thanks in advance

jayleep by Level 1: Joiner
  • 934 Views
  • 7 replies
  • 0 kudos

Priority offers

Can anyone tell me why I keep seeing online that people who have been with o2 less years then I have are getting better offers. Last month people was able to claim a free bottle of champagne/ carava and this month a £5 argos gift card and nothing eve...

Anon1 by Level 1: Joiner
  • 461 Views
  • 2 replies
  • 0 kudos