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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9576 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383175 Views
  • 4 replies
  • 0 kudos

Resolved! Unlocked Iphone

Hello,I have a question about my phone being locked or unlocked.I have bought my Iphone XR in November 2020 and I have seen an Atricle which sad that "Every Apple device that was bought after 2018 are unlocked" or something like that. So my question ...

Marton by Level 1: Joiner
  • 548 Views
  • 1 replies
  • 0 kudos

Replacement phone

I was having audio issues with my iphone xs max whenever i got a phone call i had to put the phone on speaked otherwise i couldnt hear any sound. on 9/12/20 i went to my local 02 shop to get an upgrade to iphone 12 pro max and gave them my xs max to ...

JennyN by Level 1: Joiner
  • 759 Views
  • 1 replies
  • 0 kudos

Communication

I would like to talk to a real person but just get directed back to web site. Is ther a number I can call ?

Jenny71 by Level 1: Joiner
  • 567 Views
  • 1 replies
  • 0 kudos

I can not send text messages.

Hi. So, I’ve recently had a new iphone, I have had my number transferred from my old phone. I have no issue with the signal, I can make phone calls and receive them, I can also send and receive imessages, but I can not send a text message. I have tri...

Resolved! iphone 12 pro no service issue

My new iPhone 12 Pro shows "No Service", restarted it, placed on Airplane mode to reset the service connection, removed and cleaned the SIM card - nothing worked. Any suggestions?

Clau11 by Level 1: Joiner
  • 2221 Views
  • 7 replies
  • 0 kudos

Resolved! Apple Watch

How can you add an Apple Watch to an existing O2 airtime plan for a phone? It looks like I have to pay extra to add data for my new watch rather than linking it to the account?

Resolved! Blacklisted Phone

Hello,So towards the end of last year I bought a refurbished phone from GiffGaff because mine had sadly broke.The phone I bought I was told was blacklisted and after a while i was informed it was no longer blacklisted and it did work with my new SIM ...

LukeW by Level 1: Joiner
  • 2028 Views
  • 5 replies
  • 0 kudos

I can’t send and receive SMS

I changed my phone from 7 to xr 2 days ago. I can’t login Apple ID as I can’t receive an activation code by sms. Apple says I need to speak to carrier which I believe 02. How can I check?

KS2 by Level 1: Joiner
  • 484 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi calling

How do I set up Wi-fi calling on an iPhone X with iOS 14.3? Do I need to change any setting in My O2 as well?

AliFos by Level 1: Joiner
  • 828 Views
  • 2 replies
  • 0 kudos

Resolved! Reset Network Settings - iPhone

Hello, Regarding the above subject title [Reset Network Settings], I have an iPhone 6s on the O2 network. It states in relation to 'Reset Network Settings' that: "this also resets Wi-Fi networks and passwords, cellular settings and VPN and APN settin...

Agent47 by Level 1: Joiner
  • 7810 Views
  • 3 replies
  • 0 kudos