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Unlock iphone 7

buckquat
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Hi All, I have a new iphone 7 issued to me from apple after they damaged my old phone while trying to repair it. The new phone is locked to O2. How do i get this unlocked. o2 online says use my O2 online but i cant find where i submit a request to unlock my phone by supplying the IMIE number. thanks David

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jonsie
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buckquat
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Update. 

My phone is now unlocked.... yippee. 

After following the advice to contact Emilie, and a few messages back and forth, the problem was eventually resolved with help from the gurus, once I supplied  evidence of where and when I purchased it from Apple. 

 

The level of customer service I received from Emilie was excellent, she's a star. 

 

Thanks to everyone who has commented, I appreciate your time and help. 

 

David

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MI5
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Good news @buckquat

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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EmilieT
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Thanks for confirming it's all sorted now @buckquat, I'm really glad we were able to help you out! smiley

 

Love that star @jonsie hugging

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