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on
25-11-2018
16:19
- last edited on
25-11-2018
16:45
by
Mike_T
I need help to unblock my iPhone to use in another country with another sim.
can you please help me. I’ve got a new phone now, but my iPhone 7 fell and the screen was broken . I have fixed it and now want to use it in South Africa with a different SIM card.
my number is xxxxxxxxxx on my new phone but I want to get another SIM card for my old phone.
Please help
Elizabeth
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Solved! Go to Solution.
Accepted Solutions

on 25-11-2018 16:35
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on 25-11-2018 16:35
@ElizBeth Try this guide https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S... or call customer service using the number in this link
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on 25-11-2018 16:22
- 16458 Posts
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25-11-2018 16:23 - edited 25-11-2018 16:26
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25-11-2018 16:23 - edited 25-11-2018 16:26
this is not o2 customer service we are all customers like you I would remove your number from your post to prevent spam
you need to click contact us at the bottom of the page to get this sorted
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

on 25-11-2018 16:35
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on 25-11-2018 16:35
@ElizBeth Try this guide https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S... or call customer service using the number in this link
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on 25-11-2018 19:35
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on 25-11-2018 19:35
It isn't an instant unlock, you have to go through the process linked to.
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on 26-11-2018 10:37
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on 26-11-2018 10:37
Good morning @ElizBeth and welcome to the forum
Did you get a chance to check the Guide above? It outlines all the steps you need to follow in order to get your phone unlocked, so it'd be great if you could give that a go and let us know how you're getting on with it! In case you have more questions, we'd love to help
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?

