Unlock iphone 7

[buckquat]

Hi All, I have a new iphone 7 issued to me from apple after they damaged my old phone while trying to repair it. The new phone is locked to O2. How do i get this unlocked. o2 online says use my O2 online but i cant find where i submit a request to unlock my phone by supplying the IMIE number. thanks David

[adamtemp64]

It is in the myo2 app click 3 bars on top left scroll down @buckquat

and on the website

[MI5]

All ways to unlock here @buckquat 

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[buckquat]

Ok so i tried the unlock link, but it asks me for things like tariff and two numbers i have recently dialled.

The iphone im trying to unlock is a brand new one given to me from apple because they broke my old one while trying to repair it. So the phone has never been used (i believe), i dont have an O2 sim. When i tried to use my virgin sim iphone said network not support etc and after days of going backwards and forwards they eventually said they had been contacted by apple and told the phone was locked to O2 so i had to approach O2 to unlock...here i am...!!! (struggling though) 😞

[MI5]

You need a PAYG o2 sim as per the instructions in the link I have you. It has to be registered on the o2 network first.

[buckquat]

update... so i got by the request for two recent numbers etc by just typing anything in (00000) and it allowed me to put in my IMIe number and said "my request has been submitted...and well text you in 14 days".

Can i assume i have done it correctly and all i have to do know is sit and stare at my new iphone for 2 weeks

Thanks for peoples help, i will update if all goes according to plan....

[MI5]

No, you’ll get a rejection saying that you failed the security checks I guess.

[adamtemp64]

Can you confirm are you an o2 customer and the iPhone you took to apple was an unlocked iPhone ?

[jonsie]

Apple would exchange like for like ie. if unlocked they  would supply an unlocked as replacement.

[adamtemp64]

@jonsie Hence The wording of my question if apple have made a mistake they should rectify it .