Sending As iMessage Instead Of Text

[gemz4the1]

My mum decided to swap back to Samsung from Apple (for the 3rd time!). The problem is my phone keeps trying to send an iMessage to her. I turned off iMessage on her old phone and signed her out of Apple and iTunes before I reset her phone. I have tried deleting all of her details off my phone and even removing her number from my history and when I re-add from scratch it still comes up blue and tries to send all messages as an iMessage.

I know I can press the message whilst it's trying to send as an iMessage and select it to send as a text, but do I really have to do this every time I try to send a message?

Any ideas?

[Anonymous]

Does she have an ipad or other apple device logged on with the same Apple ID

[gemz4the1]

No she only had the iPhone.

I triple checked everything was deactivated, turned off and signed out prior to resetting the phone.

[Anonymous]

Have a look at this gemz it's a bit old now but seems to be exactly what's happening http://www.imore.com/imessage-bug-time-easy-fix

[gemz4the1]

Thanks for that link - the Apple support page was easy to navigate - I didn't even know that existed. I followed the instructions but, up to now, it's still coming up as an iMessage 😞

[Anonymous]

Maybe it takes a while to kick in otherwise I'm a bit stumped myself 😞

[Anonymous]

Another idea
I ran into this issue and tried many things to fix it. i deleted the contact out of my contact list and favorites list. I turned off imessage and turned it back on. I then did a reset on the device, and it took care of it.

[gemz4the1]

I'll try that - thanks

[Anonymous]

Also make sure you have her number just listed as mobile not Iphone

[gemz4the1]

Her number is saved as just mobile.

I tried the steps you previously mentioned, however they have not sorted this issue.

Thank you for trying