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Jon
Level 1: Joiner
Posts: 3
Registered: ‎06-08-2018

Problems with roaming

I’m currently in Spain. Everything was working fine. My contract’s coverages were working just like they would at home. However a few days ago, data, calls and texts stopped working suddenly. When I try to call someone, a voicemail saying “This option is not available. Please contact customer service.” pops up. How am I supposed to fix it if I can’t ring them? I know I could email them, but it would take too long for them to finally fix it.

Any help please?
Posts: 88,258
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: Problems with roaming

[ Edited ]

Use live chat off this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,795
Topics: 686
Registered: ‎14-01-2013

Re: Problems with roaming

[ Edited ]

Hi @Jon

If on contract you can ring them for free. Details in this link

https://www.o2.co.uk/contactus

From abroad+44 3448090202Free†

*The Game Is On*


Posts: 72,795
Topics: 686
Registered: ‎14-01-2013

Re: Problems with roaming

@JonIf you are able to, you should also check in MY O2 to make sure you haven't gone over your allowances

http://www.o2.co.uk/myo2

*The Game Is On*


Posts: 88,258
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: Problems with roaming

[ Edited ]

The only thing that stops when abroad is data if you use over 10gb. Everything else continues to work and is charged at your standard rates, unless your bill goes too high and triggers the anti fraud switch. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,586
Registered: ‎31-03-2010

Re: Problems with roaming

@Jon You can call customer service for free using Skype over WiFi on +44 800 032 1402.

I DO NOT WORK FOR O2

Posts: 70,227
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: Problems with roaming

Have you tried a simple reboot of the phone?

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Community Manager
Posts: 5,404
Registered: ‎18-04-2018

Re: Problems with roaming

Hi @Jon, have you managed to get a hold of Customer Service since you last posted, with the help of the suggestions posted above?

 

Welcome to the forum, and have a lovely time in Spain sun

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Jon
Level 1: Joiner
Posts: 3
Registered: ‎06-08-2018

Re: Problems with roaming

I’ve tried to ring them. It asked me to either enter the code that they sent me via text message, which I couldn’t receive, or answer the security question. They won’t tell me what the actual question is, meaning that I can’t exactly remember the answer.
Jon
Level 1: Joiner
Posts: 3
Registered: ‎06-08-2018

Re: Problems with roaming

For the people talking about an excess in the use of data:
My contract covers 15gb, unlimited calls and texts. I’ve never had a problem abroad, everything just worked like it does at home. But this time for some reason everything stopped working.