cancel
Showing results for 
Search instead for 
Did you mean: 

Problems with roaming

Jon
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’m currently in Spain. Everything was working fine. My contract’s coverages were working just like they would at home. However a few days ago, data, calls and texts stopped working suddenly. When I try to call someone, a voicemail saying “This option is not available. Please contact customer service.” pops up. How am I supposed to fix it if I can’t ring them? I know I could email them, but it would take too long for them to finally fix it.

Any help please?
Message 1 of 11
2,876 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 144083 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

Use live chat off this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 11
2,710 Views

Cleoriff
Level 94: Supreme
  • 122767 Posts
  • 826 Topics
  • 7463 Solutions
Registered:

Hi @Jon

If on contract you can ring them for free. Details in this link

https://www.o2.co.uk/contactus

From abroad+44 3448090202Free†

Veritas Numquam Perit

Girl in a jacket
Message 3 of 11
2,707 Views

Cleoriff
Level 94: Supreme
  • 122767 Posts
  • 826 Topics
  • 7463 Solutions
Registered:

@JonIf you are able to, you should also check in MY O2 to make sure you haven't gone over your allowances

http://www.o2.co.uk/myo2

Veritas Numquam Perit

Girl in a jacket
Message 4 of 11
2,701 Views

MI5
Level 94: Supreme
  • 144083 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

The only thing that stops when abroad is data if you use over 10gb. Everything else continues to work and is charged at your standard rates, unless your bill goes too high and triggers the anti fraud switch. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 11
2,696 Views

Bambino
Level 84: Resplendent
  • 23038 Posts
  • 1025 Topics
  • 3668 Solutions
Registered:

@Jon You can call customer service for free using Skype over WiFi on +44 800 032 1402.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 11
2,695 Views

jonsie
Level 94: Supreme
  • 93157 Posts
  • 609 Topics
  • 6953 Solutions
Registered:

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Jon, have you managed to get a hold of Customer Service since you last posted, with the help of the suggestions posted above?

 

Welcome to the forum, and have a lovely time in Spain sun

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 11
2,605 Views

Jon
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’ve tried to ring them. It asked me to either enter the code that they sent me via text message, which I couldn’t receive, or answer the security question. They won’t tell me what the actual question is, meaning that I can’t exactly remember the answer.
Message 9 of 11
2,529 Views

Jon
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
For the people talking about an excess in the use of data:
My contract covers 15gb, unlimited calls and texts. I’ve never had a problem abroad, everything just worked like it does at home. But this time for some reason everything stopped working.
Message 10 of 11
2,527 Views