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Level 1: Joiner
Posts: 2
Registered: ‎21-05-2015
Accepted Solution

O2 travel

I am in New York and registered for 02 travel but I cannot make calls to the UK on my iPhone 6. I get a message saying “the international call you are attempting to make is not allowed from this line. “ Do I need to change my settings. I was able to call the UK when I first arrived here.
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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: O2 travel

@AHD try manually selecting a different network as it may be a local network issue, otherwise, try live chat to make sure there are no blocks on your account.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 90,054
Topics: 745
Registered: ‎14-01-2013

Re: O2 travel

@AHDYou probably need to change your settings to "mobile.o2.co.uk" and see if that works

 

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: O2 travel

@AHD Do you have the +44 prefix for each number you're calling on your contacts list? You also have to leave off the first 0 (zero) of the UK number.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 2
Registered: ‎21-05-2015

Re: O2 travel

Have just found out that my line was blocked for overseas calls. Did not realise one has to ask for it to be lifted if one enrolls for 02 travel. Thought it would be automatic.
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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: O2 travel

It does happen hence my suggestion to check it above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: O2 travel

Glad to hear you found the answer @AHD. Also, as I said, if you've manually entered someone's number in your contact list, it may not have the +44 prefix, so check that too before you try to call.

 

As an aside, you could also save some of your allowance by using Facetime to your other iPhone friends, and WhatsApp for your Android friends over WiFi. Enjoy the Dog Days of NYSmiley Wink

I DO NOT WORK FOR O2



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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: O2 travel

@AHD if you turn on dial assist in your settings, there's no need to change any of your contacts phone numbers.
Settings >Phone >Dial Assist
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,523
Registered: ‎23-07-2014

Re: O2 travel

Hi @AHD good to see you got the issue solved in the end. Enjoy New York!! I'm slightly jealous! Don't hesitate to post again if you have any further questions.

 

Or just let us know how you like New York! Smiley Very Happy

 

Thanks everyone for your help and additional suggestions @MI5@Cleoriff@Bambinosmiling

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