cancel
Showing results for 
Search instead for 
Did you mean: 

No data in Europe Zone

Traveler
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi everyone,
Just arrived in Italy and find that data roaming is not working. Calls and messages working fine but no data at all. Tried to chat with support but don't get any help. Researched over internet and find that 1) 4G must be turned off 2) apn must be changed to "mobile" instead of "idata". I tried that but still no data. I use Pay as you go unlimited. I really need for data as I expected to use maps, I don't want to get lost.
Message 1 of 5
2,588 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Try manually searching for a different network but for PAYG you need the following apn
"payandgo.o2.co.uk"

Username = payandgo 

Password = password 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
2,571 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Try manually searching for a different network but for PAYG you need the following apn
"payandgo.o2.co.uk"

Username = payandgo 

Password = password 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
2,572 Views

Bambino
Level 84: Resplendent
  • 22941 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Traveler If you have a WiFi connection you can download any maps you need, and then use them offline. No need for a data connection. See this link: https://support.google.com/maps/answer/6291838?co=GENIE.Platform%3DiOS&hl=en

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 5
2,569 Views

Traveler
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Only changed apn to "payandgo.o2.co.uk" as MI5 stated above and it helps. Thanks!
Message 4 of 5
2,544 Views

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
No problem and welcome to the forum wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
2,541 Views