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Problems with roaming

Jon
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on ‎06-08-2018 13:27

on ‎06-08-2018 13:27

I’m currently in Spain. Everything was working fine. My contract’s coverages were working just like they would at home. However a few days ago, data, calls and texts stopped working suddenly. When I try to call someone, a voicemail saying “This option is not available. Please contact customer service.” pops up. How am I supposed to fix it if I can’t ring them? I know I could email them, but it would take too long for them to finally fix it.

Any help please?
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MI5
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‎06-08-2018 13:28 - edited ‎06-08-2018 13:29

‎06-08-2018 13:28 - edited ‎06-08-2018 13:29

Use live chat off this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎06-08-2018 13:29 - edited ‎06-08-2018 13:31

‎06-08-2018 13:29 - edited ‎06-08-2018 13:31

Hi @Jon

If on contract you can ring them for free. Details in this link

https://www.o2.co.uk/contactus

From abroad+44 3448090202Free†

Veritas Numquam Perit

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Cleoriff
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on ‎06-08-2018 13:34

on ‎06-08-2018 13:34

@JonIf you are able to, you should also check in MY O2 to make sure you haven't gone over your allowances

http://www.o2.co.uk/myo2

Veritas Numquam Perit

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MI5
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‎06-08-2018 13:38 - edited ‎06-08-2018 13:39

‎06-08-2018 13:38 - edited ‎06-08-2018 13:39

The only thing that stops when abroad is data if you use over 10gb. Everything else continues to work and is charged at your standard rates, unless your bill goes too high and triggers the anti fraud switch. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎06-08-2018 13:38

on ‎06-08-2018 13:38

@Jon You can call customer service for free using Skype over WiFi on +44 800 032 1402.

I DO NOT WORK FOR O2



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jonsie
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on ‎07-08-2018 02:17

on ‎07-08-2018 02:17

Have you tried a simple reboot of the phone?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎07-08-2018 10:11

on ‎07-08-2018 10:11

Hi @Jon, have you managed to get a hold of Customer Service since you last posted, with the help of the suggestions posted above?

 

Welcome to the forum, and have a lovely time in Spain sun

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Jon
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on ‎11-08-2018 11:49

on ‎11-08-2018 11:49

I’ve tried to ring them. It asked me to either enter the code that they sent me via text message, which I couldn’t receive, or answer the security question. They won’t tell me what the actual question is, meaning that I can’t exactly remember the answer.
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Jon
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on ‎11-08-2018 11:51

on ‎11-08-2018 11:51

For the people talking about an excess in the use of data:
My contract covers 15gb, unlimited calls and texts. I’ve never had a problem abroad, everything just worked like it does at home. But this time for some reason everything stopped working.
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