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No service

fairyfae
Level 1: Joiner
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Does anybody know why I keep getting 'no service' at work when the person next to me, also on O2 and with an older iphone, can get 4G??

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Cleoriff
Level 94: Supreme
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Hi @fairyfae

A weird one. Though it could be a problem with your sim

Take it out, clean it gently with a lint free cloth put it back and reboot the phone.

Or you could get a new sim from an O2 store?

 

You could also try a manual network search, choose one that isn't O2, Forget that network and and try O2 again...

 

For info we have a guide here on network issues

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @fairyfae

A weird one. Though it could be a problem with your sim

Take it out, clean it gently with a lint free cloth put it back and reboot the phone.

Or you could get a new sim from an O2 store?

 

You could also try a manual network search, choose one that isn't O2, Forget that network and and try O2 again...

 

For info we have a guide here on network issues

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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Hi @fairyfae, did you get a chance to try any of the suggestions above since you last posted? Any progress?

 

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