Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎22-12-2018
Accepted Solution

No service

Does anybody know why I keep getting 'no service' at work when the person next to me, also on O2 and with an older iphone, can get 4G??

Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: No service

[ Edited ]

Hi @fairyfae

A weird one. Though it could be a problem with your sim

Take it out, clean it gently with a lint free cloth put it back and reboot the phone.

Or you could get a new sim from an O2 store?


You could also try a manual network search, choose one that isn't O2, Forget that network and and try O2 again...


For info we have a guide here on network issues


*The Game Is On*

Community Manager
Posts: 3,315
Registered: ‎18-04-2018

Re: No service

Hi @fairyfae, did you get a chance to try any of the suggestions above since you last posted? Any progress?


Welcome to the forum!

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 

If you'd like to take part, why not register? Smiley Happy