on 25-10-2014 16:35
on 25-10-2014 16:35
So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't
It defintely is a 4G SIM and contract
Solved! Go to Solution.
on 28-10-2014 18:01
on 28-10-2014 18:01
28-10-2014 18:02 - edited 28-10-2014 18:04
28-10-2014 18:02 - edited 28-10-2014 18:04
on 28-10-2014 18:05
@Anonymous wrote:
It's good to hear O2 are being reasonable about this situation.
Indeed, I was so worried they weren't going to care but I really appricate what they have done to try and settle it. Their exact words:
"We value your longstanding custom with us and taking your case as an
exception. We'll identify any areas of improvement and make sure further training is
arranged where necessary"
So great to here this because from my expierences these past days I've noticed that there are some really dedicated CS reps and some are just completely lazy
on 28-10-2014 18:12
on 28-10-2014 18:12
on 28-10-2014 18:14
on 28-10-2014 18:16
on 28-10-2014 18:16
on 28-10-2014 18:20
on 28-10-2014 18:20
@Anonymous wrote:
Indeed, well I hope all those reps that told me wrong are all spoken to!
They should get specific retraining, but in reality, we know nothing happens at all as the same errors occur over and over again......
on 28-10-2014 18:29
on 28-10-2014 18:29
on 28-10-2014 18:29
Re-training is a key issue....but I find personally its how you deal with them...:smileywink:
Veritas Numquam Perit
on 28-10-2014 18:31