cancel
Showing results for 
Search instead for 
Did you mean: 

Phone call problems

JaneyB
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

When I make a receive a call half way through the call I get a garbled/robotic sound and the call drops out, it doesn't do it everytime but it's frustrating, also on messenger when you are talking it sounds like something is crackling in the background, my phone( samsung a12) is only 6 months old and I still have 2 and half years on the contract, I never had this problem before with o2, I've tried swapping the sim, I've called o2 and they said it could be a network problem, has anyone else had this problem?

Message 1 of 4
175 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 126913 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@JaneyB 

It's an often reported problem.

Check for network issues here O2 Service Status and if nothing showing, report it through the my network app. 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 4
167 Views
3 REPLIES 3

madasaf1sh
Level 66: Unequalled
  • 5389 Posts
  • 32 Topics
  • 1705 Solutions
Registered:

@JaneyB 


Sounds like a faulty phone, you would be best speaking directly to samsung via https://www.samsung.com/uk/support/

 

And they will recommend the best course of action. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 4
173 Views

MI5
Level 94: Supreme
  • 126913 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@JaneyB 

It's an often reported problem.

Check for network issues here O2 Service Status and if nothing showing, report it through the my network app. 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
168 Views

JaneyB
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you, I've rang Samsung and they haven't given me a few things to try but won't really know if they have truly worked or not until it happens again, and o2 did say something about the network and they are working on it but who knows, thank you anyway guys

Message 4 of 4
148 Views