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Anonymous
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New contract SIM doesn't receive 4G

So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't

It defintely is a 4G SIM and contract

Posts: 115,735
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G

Give it 24 hours to settle after the changeover - If no good call CS and get them to check your account is set up properly on the system.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Does it say 4G on the sim.

Have you 4g turned on untie phones settings.

What does it say in your myo2
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Currently waiting for change-over guys so I will give it time, my number still hasn't been put onto this contract and my old SIM is dead... waiting game
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Keep us in the loop. 😄
Posts: 115,735
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: New contract SIM doesn't receive 4G


@Anonymous wrote:
Currently waiting for change-over guys so I will give it time, my number still hasn't been put onto this contract and my old SIM is dead... waiting game

Wouldn't expect it to be showing 4G yet then.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Nope, cannot even send texts or anything from the number so its not ready yet Smiley Sad
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Tried turning airplane mode on and off to reset it.
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Yes, currently just left it turned off, o2 guy on the phone at the time did say I will have to keep turning it on and off in the next 2 hours
Anonymous
Posts: 0

Re: New contract SIM doesn't receive 4G

Sounds about right.