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New contract SIM doesn't receive 4G

Anonymous
Not applicable

So my SIM that I just disconnected recieves 4G but my new contract SIM doesn't

It defintely is a 4G SIM and contract

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MI5
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Nope, you'll never see them now.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 191 of 202
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Anonymous
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It's good to hear O2 are being reasonable about this situation.

Edit : As well they should be.
Message 192 of 202
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Anonymous
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@Anonymous wrote:
It's good to hear O2 are being reasonable about this situation.

Indeed, I was so worried they weren't going to care but I really appricate what they have done to try and settle it. Their exact words: 

"We value your longstanding custom with us and taking your case as an

exception. We'll identify any areas of improvement and make sure further training is

arranged where necessary"

 

So great to here this because from my expierences these past days I've noticed that there are some really dedicated CS reps and some are just completely lazy 

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MI5
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You will always get those who care and those that couldn't careless, unfortunately. No amount of training will change a persons attitude to the job as it's part of them.
Better selection during the interview process is the only way.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 194 of 202
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Anonymous
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Indeed, well I hope all those reps that told me wrong are all spoken to!
Message 195 of 202
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Anonymous
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Hi Cutiekitty992


Sometimes things go wrong - it happens. 😞

What then matters is how it's put right 😄
Message 196 of 202
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MI5
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@Anonymous wrote:
Indeed, well I hope all those reps that told me wrong are all spoken to!

They should get specific retraining, but in reality, we know nothing happens at all as the same errors occur over and over again......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 197 of 202
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Anonymous
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Not all is bad, I mean I've had some very delightful calls before!
Message 198 of 202
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Cleoriff
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Re-training is a key issue....but I find personally its how you deal with them...:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 199 of 202
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Anonymous
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Give em a good ol grilling! wink
Message 200 of 202
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