Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎02-09-2017
Accepted Solution


Hi I'm currently on holiday and broken my phone and need the IMEI number to make a insurance claim can you help with this?

Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012


[ Edited ]


You can get IMEI from your MyO2 http://www.o2.co.uk/myo2

or you can use live chat. Link here http://www.o2.co.uk/contactus

Also, if you have good eyesight, the IMEI is stamped into the sim tray.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,421
Registered: ‎18-04-2018


Good morning @Iainpalace, and sorry to hear about your phone! Did you manage to get your IMEI number with the advice above? Smiley Happy



Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy