Help with unblocking my iPhone to use in another country with another sim

[ElizBeth]

I need help to unblock my iPhone to use in another country with another sim.

can you please help me. I’ve got a new phone now, but my iPhone 7 fell and the screen was broken . I have fixed it and now want to use it in South Africa with a different SIM card.

my number is xxxxxxxxxx on my new phone but I want to get another SIM card for my old phone.

Please help

Elizabeth

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[ElizBeth]

Can somebody PLEASE HELP ME????

[adamtemp64]

@ElizBeth

this is not o2 customer service we are all customers like you I would remove your number from your post to prevent spam 

you need to click contact us at the bottom of the page to get this sorted 

[Anonymous · Accepted solution]

@ElizBeth Try this guide https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S... or call customer service using the number in this link 

https://www.o2.co.uk/contactus

[jonsie]

It isn't an instant unlock, you have to go through the process linked to.

[EmilieT]

Good morning @ElizBeth and welcome to the forum 

Did you get a chance to check the Guide above? It outlines all the steps you need to follow in order to get your phone unlocked, so it'd be great if you could give that a go and let us know how you're getting on with it! In case you have more questions, we'd love to help