Expensive bills

[SJJ1]

Hi so the last 2 months O2 have billed me an extra £100+ onto my direct debit for a family package on further investigation they have billed me for iPhone audio/video as normal calls.

Im having a difficult time contacting anyone and have cancelled future payments till it’s all sorted.

A friend of mine did some research and other customers with other service providers have had the same issue ie iPhone to iPhone in another country but billed as a regular call,so I know I’m not alone with this.Anyone else had this happen and how quickly was it dealt with?

TIA

[Cleoriff]

Hi @SJJ1 

As this is a customer to customer forum we have no access to anyone's account.

You need to call O2. There are numerous numbers in this guide Guide: Coronavirus Community Help and Support 

Try 0800 587 4005 first.

[LukasB]

Hey @SJJ1 did you manage to sort this out via the customer service number or do you need further assistance with this?