FaceTime iMessage Error

[Anonymous]

So I've recently got the iPhone 7 and I'm unable to activate my FaceTime and iMessage.

I've been in contact with O2 and Apple and gone through many different troubleshooting steps (turning iMessage on and off, trying the airplane mode technique, complete restore of handset etc..) in order to resolve the issue - with no joy. I've even had a replacement sim. I can send and receive normal texts fine and the internet works no problem. The date and region settings are all set correctly.

O2 state I need to follow this up with Apple and Apple say the opposite. I'm unable to try a sim from another network in my iPhone as it's locked to O2. However, when I have tried my O2 sim in my old iPhone 6 the services don't activate. Yet when I insert my old Virgin Mobile sim in it and an EE sim it activates no problem.

This leads me to believe the issue is NOT with Apple or my handset but the actual network.

Getting really frustrated now as I'm unable to use my phone as I should be able to and just keep getting passed from one company to another as nobody knows what the issue is. One gentleman from Apple did say he believed it to be something to do with the SMS relaying.

Please help!!

[jonsie]

Sadly it isn't so these days.

[MI5]

Quite depressing really.

[adamtemp64]

And all the answers are given here. @MI5 @jonsie Such a shame us customers can see the issue yet the outsourced customer services cannot (ofcom have already fined Vodafone) 

@Anonymous Have you asked o2 to reprovision messaging ? 

[MI5]

I think the op had given up now and I can't say that I blame them.....

[Cleoriff]

I always find it amazing that a massive business like Amazon DO make notes on your account and if you ring again all you need to say is 'could you please check my account for previous notes'.

Add to that Amazon will call you immediately...at their expense..

[jonsie]

I know from past experience that O2 advisers are judged on the number of calls per hour and the amount of time spent in aftercall (writing notes) so whilst it's annoying for the customer, the adviser will normally write notes during a call if possible and if not possible.....

[MI5]

Maybe they need judging on the quality of call then.

[Anonymous]

Ok, so the plot thickens!

I found an old iPhone 4s lying around with iOS 9. something installed - so I used my sim adaptor and popped it inside - within 10 seconds it activated for both Facetime AND iMessage!!

Took the sim out and popped it back into my iPhone 7 - no activation.

So my sim DOES work - but it not with iOS10+ - very weird!

Any suggestions? Lol

[adamtemp64]

In the imessage section check your mobile number is showing correctly and also check my number is correct in settings> Phone > my number in correct international +44 1234 567890 format

[Anonymous]

Yep - it's all present and correct.

I feel bad now for ranting about o2.