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Data help

Anonymous
Not applicable
Hi,

I'm an O2 business customer, and have been for some time. I used to have an iPhone 4S and I was on a data plan that allowed me 1GB of data per month. I never used to come close to using this allowance and never once ran out in about 2 years.

In September, I upgraded to an iPhone 5, and my new contract allowed me a 2GB data limit. Since then, each month, I've somehow used all of my data allowance by about the 29th. I've already had a text today saying I've used 80%, and I expect to receive one before my billing cycle resets on the 1st saying it's all been used.

I have not changed the way in which I use my phone at all. I use wifi at home and at work. I've even started turning my data off completely (which I've never had to do before) when I'm at home or work so it can't use it. Yet somehow, I am still managing to do so and I have no idea why. I've turned off everything I can think of in the background. Interestingly, my iPhone itself says I've only used 3.7GB since the stats were last reset on 18th September 2013. I understand those stats won't be completely accurate, but according to O2, I've used my full 2GB per month, which would mean I've used almost 10GB in that time. The stats can't surely be that different? Either my phone is lying or O2 are, and I strongly suspect that this is something at O2's end.

Any help would be appreciated.

Thanks,

Gareth
Message 1 of 21
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adamtemp64
Level 66: Unequalled
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In my-o2 business under recent charges you can check what the system thinks you have uesd on a daily basis since last bill date. You can sort the table to show idata in one block.

 

Is there a spike on one day or is it high each day?

You can also get it to pie chart the calls sms data etc  and use that to get total for month according to o2 so far.

 

We upgraded from 4s to 5s and since 28th november I have only used according to iphone 153mb and my usage on billing looks similar?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 11 of 21
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Anonymous
Not applicable
In my experience they are normally quite good at sorting things like this out and they can often tell if there has been an error
Message 12 of 21
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Anonymous
Not applicable
Do let us know how you get on slight_smile
Message 13 of 21
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Anonymous
Not applicable
I will do. Thanks for your help and advice everyone 🙂
Message 14 of 21
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Anonymous
Not applicable
You're welcome.
Hope you get it sorted!
Message 15 of 21
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Anonymous
Not applicable
Your welcome
Message 16 of 21
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Anonymous
Not applicable

If you have iOS 7 installed. It provides a more itemised breakdown of the data that's been used.

 

Go into Settings/Mobile. Scroll down to the section called "USE MOBILE DATA FOR"

 

In this section you can see what data amounts individual apps have been using.

 

Also, if you scroll right down to the bottom, there is a "SYSTEM SERVICES". In here you can see what the software/system has been using too.

 

 

IMG_0149-6.png

 

 

 

IMG_0150-7.png

 

 

 

IMG_0151-7.png

Message 17 of 21
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Anonymous
Not applicable
The plot thickens! Just spoken to O2 and the lady said my allowance is only 1GB. I said that's not right, I signed up to 2GB and I had that confirmed a month after the contract started when I called them about an unrelated issue and the lady that time confirmed my 2GB allowance. They've now increased it to 2GB anyway.

I said well even if it was set as 1GB, I never used to use anywhere near that so how am I using all that. She wasn't sure and recommended that I go to an O2 store and speak to a guru there who may be able to help. I'll see how the data usage is in January. If I don't end up using 2GB, I won't bother. Stay tuned...
Message 18 of 21
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Anonymous
Not applicable
Oops, I meant February not January.
Message 19 of 21
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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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Registered:

All allowances can be seen in the my-o2business website so should be easy to check.

 

But very strange as I said reset on billing day and compare in my-o2business

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 20 of 21
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