Data help

[Anonymous]

Hi,

I'm an O2 business customer, and have been for some time. I used to have an iPhone 4S and I was on a data plan that allowed me 1GB of data per month. I never used to come close to using this allowance and never once ran out in about 2 years.

In September, I upgraded to an iPhone 5, and my new contract allowed me a 2GB data limit. Since then, each month, I've somehow used all of my data allowance by about the 29th. I've already had a text today saying I've used 80%, and I expect to receive one before my billing cycle resets on the 1st saying it's all been used.

I have not changed the way in which I use my phone at all. I use wifi at home and at work. I've even started turning my data off completely (which I've never had to do before) when I'm at home or work so it can't use it. Yet somehow, I am still managing to do so and I have no idea why. I've turned off everything I can think of in the background. Interestingly, my iPhone itself says I've only used 3.7GB since the stats were last reset on 18th September 2013. I understand those stats won't be completely accurate, but according to O2, I've used my full 2GB per month, which would mean I've used almost 10GB in that time. The stats can't surely be that different? Either my phone is lying or O2 are, and I strongly suspect that this is something at O2's end.

Any help would be appreciated.

Thanks,

Gareth

[adamtemp64]

In my-o2 business under recent charges you can check what the system thinks you have uesd on a daily basis since last bill date. You can sort the table to show idata in one block.

Is there a spike on one day or is it high each day?

You can also get it to pie chart the calls sms data etc  and use that to get total for month according to o2 so far.

We upgraded from 4s to 5s and since 28th november I have only used according to iphone 153mb and my usage on billing looks similar?

[Anonymous]

In my experience they are normally quite good at sorting things like this out and they can often tell if there has been an error

[Anonymous]

Do let us know how you get on

[Anonymous]

I will do. Thanks for your help and advice everyone 🙂

[Anonymous]

You're welcome.
Hope you get it sorted!

[Anonymous]

Your welcome

[Anonymous]

If you have iOS 7 installed. It provides a more itemised breakdown of the data that's been used.

Go into Settings/Mobile. Scroll down to the section called "USE MOBILE DATA FOR"

In this section you can see what data amounts individual apps have been using.

Also, if you scroll right down to the bottom, there is a "SYSTEM SERVICES". In here you can see what the software/system has been using too.

[Anonymous]

The plot thickens! Just spoken to O2 and the lady said my allowance is only 1GB. I said that's not right, I signed up to 2GB and I had that confirmed a month after the contract started when I called them about an unrelated issue and the lady that time confirmed my 2GB allowance. They've now increased it to 2GB anyway.

I said well even if it was set as 1GB, I never used to use anywhere near that so how am I using all that. She wasn't sure and recommended that I go to an O2 store and speak to a guru there who may be able to help. I'll see how the data usage is in January. If I don't end up using 2GB, I won't bother. Stay tuned...

[Anonymous]

Oops, I meant February not January.

[adamtemp64]

All allowances can be seen in the my-o2business website so should be easy to check.

But very strange as I said reset on billing day and compare in my-o2business