Hi,
I'm an O2 business customer, and have been for some time. I used to have an iPhone 4S and I was on a data plan that allowed me 1GB of data per month. I never used to come close to using this allowance and never once ran out in about 2 years.
In September, I upgraded to an iPhone 5, and my new contract allowed me a 2GB data limit. Since then, each month, I've somehow used all of my data allowance by about the 29th. I've already had a text today saying I've used 80%, and I expect to receive one before my billing cycle resets on the 1st saying it's all been used.
I have not changed the way in which I use my phone at all. I use wifi at home and at work. I've even started turning my data off completely (which I've never had to do before) when I'm at home or work so it can't use it. Yet somehow, I am still managing to do so and I have no idea why. I've turned off everything I can think of in the background. Interestingly, my iPhone itself says I've only used 3.7GB since the stats were last reset on 18th September 2013. I understand those stats won't be completely accurate, but according to O2, I've used my full 2GB per month, which would mean I've used almost 10GB in that time. The stats can't surely be that different? Either my phone is lying or O2 are, and I strongly suspect that this is something at O2's end.
Any help would be appreciated.
Thanks,
Gareth
