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Can I buy just a new phone only since I am a customer already

Ed5
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Can you just upgrade phone only since you have a air time contact?

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MI5
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@Ed5 

You must take a new airtime contract when you upgrade your phone, unless you buy the phone outright.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149734 Posts
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Registered:

@Ed5 

You must take a new airtime contract when you upgrade your phone, unless you buy the phone outright.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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anticpated
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Although the device cost is separate, you would need to pay off the device in full and use the airtime. Or just purchase device on its own. And go SIM only.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
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