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Apple Watch data plan not working

GemH
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Along with many others from reading recent posts I’m struggling to connect my series 8 Apple Watch to my data plan. When I got the watch last week, all seemed to be fine but once I started leaving my phone at home I noticed the data plan wasn’t kicking in. I’ve tried lots of things to try and fix it but with no success. I’ve also removed the plan with the aim of adding it again and now every time I try to add the mobile plan it wants me add a new data plan and won’t recognise my existing plan. Has anyone successfully resolved any similar issues? Any help is much appreciated. 

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cheekyape
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I've got the same issue here, although I've called up O2 support, so hopefully don't need to be added to the list of users to investigate.

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Kat96
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@O2Emma 

 

I am having the same issue. Can you look into this for me? 

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gmarkj
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Emma is not due to work until this afternoon, so I will mention the community advisors who are on this morning @Kat96 

Can you see if you can help @O2Georgina @O2Sarah ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Georgina
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Thanks for the tag @gmarkj 

@Kat96  I will send you a private message now

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BeloBe
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I’ve got the exact same issue. 
I was in contact with @O2Emma who helped me to sort out the initial issues. It worked for a week or so and now I’ve got ‘not in use’ under the o2 plan and the watch wouldn’t connect to the internet. I’m getting really annoyed as it’s taking up so much time to get sorted and I even have the pleasure of having to pay monthly for something that doesn’t even work.

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OfficePenguin
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@O2Emma @O2Georgina 

Hi!  Exact same problem here, customer services on the phone are unable to understand the problem at all and don’t know how to reset the esim.  Could you PM me too please slight_smile

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OfficePenguin
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@O2KyleW tagging too as not sure who is in today 🙂

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O2Georgina
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@OfficePenguin  I will send you a private message now

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AntEd
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Can you help me please. I’ve got an 8 and having the same issue. No sun no connection 

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Adders89
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I am also having the same issue… the o2 plan no longer shows on the watch app on my phone, it just wants me to set up a new plan even tho I am already paying for one. I spoke to someone on the phone and they said try an esim and sent one to try and connect that but nothing is working. I have called again and been told they have connected the esim to my watch but still nothing. Anyone able to help at all. 

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