Apple Watch data plan not working

[GemH]

Along with many others from reading recent posts I’m struggling to connect my series 8 Apple Watch to my data plan. When I got the watch last week, all seemed to be fine but once I started leaving my phone at home I noticed the data plan wasn’t kicking in. I’ve tried lots of things to try and fix it but with no success. I’ve also removed the plan with the aim of adding it again and now every time I try to add the mobile plan it wants me add a new data plan and won’t recognise my existing plan. Has anyone successfully resolved any similar issues? Any help is much appreciated. 

[brooon]

Hi there, I am also having the same issue with  my watch plan( which previously worked )now showing as ‘not in use’ Could you please help fix? Thanks.

[Mag7]

I’m having the same issue. Watch plan now shows as ‘not in use’ 

[gmarkj]

Can you drop @brooon and @Mag7 a message to see if you can help please @O2Ryan or @O2Emma ?

[O2Emma]

Hi @gmarkj I will pick these up thanks.

[O2Emma]

Hi @Mag7 I will send you a private message to look into this for you.

[O2Emma]

Hi @brooon I will send you a private message to look into this for you.

[princessleia29]

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@princessleia29 wrote:

Hi I also have the same issue @O2Sarah my watch says there is no plan when I am signed up. On the phone it says "not in use" but I am paying £5 a month added on to my contract. Thank you!

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@gmarkj @O2Emma @O2Ryan are you able to help me at all please?

[Liam_2023]

Hi @O2Emma can I get a message on this too as I’m having very similar problems and after several calls to o2 am virtually on the point of sending the watch back. Thanks 

[MartinMcC]

Has anyone managed to get this resolved? What the latest @O2Sarah- ? Im close the returning the watch tbh. 

[O2Ryan]

Ill send a private message over to you guys now.