Apple Watch data plan not working

[GemH]

Along with many others from reading recent posts I’m struggling to connect my series 8 Apple Watch to my data plan. When I got the watch last week, all seemed to be fine but once I started leaving my phone at home I noticed the data plan wasn’t kicking in. I’ve tried lots of things to try and fix it but with no success. I’ve also removed the plan with the aim of adding it again and now every time I try to add the mobile plan it wants me add a new data plan and won’t recognise my existing plan. Has anyone successfully resolved any similar issues? Any help is much appreciated. 

[kylextaylor]

I have the same issue!

[GemH]

Has this worked for you?

[MrsKirbs]

@GemH @O2Ryan ive been having this issue and im sad to say that it still hasnt been resolved after 4 weeks and endless calls to O2, Ive never found anything so frustrating in my life...i have been passed from pillar to post and being told it takes 5 days to get a call back each time..If you get an answer please let me know as i am desperate now!

[O2Ryan]

@O2Emma can you take a look in to @MrsKirbs issue please.

[O2Emma]

Hi @O2Ryan I will pick this up thanks.

[O2Emma]

Hi @MrsKirbs I will send you a private message to look into for you.

[GemH]

Hi Emma, are you able to take a look at my issue also, I just don’t know what to do to fix it.

[GemH]

@O2Emma @O2Ryan do you have a rough idea when I might hear back about this? I’ve spent all day trying to sort out , going round in circles, 202 and online chat all lead nowhere 😥

[Kevsfx]

I have this problem too.. really frustrating, but good to know it’s not just me. 

[O2Emma]

Hi @GemH I will send you a private message to look into for you.