@Jade52
If the phone is over 12 months old you'll have to pay up to fix it or claim on the insurance.
Insurance won't refuse as long as you have damage insurance. It could easily have been dropped or knocked without you knowing.
It may be cheaper to go to a local repair shop.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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