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sim card supposed to be activated

Anonymous
Not applicable

recently My samsung galaxy ace displayed emergency calls only   being away from home thought  there was no coverage on return same problem used the 'Guru' to get it sorted  who indicateda new sim was required  This would arrive promptly and be already activated so I would not need to seek help....  4 days later new sim phone still does not work   Contact O2 Guru  your sim is not activated    you need to go to O2 shop with Photo id  what a Rubbish service   the nearest shop is 3miles away   .That is if the sim is the problem  why cant the Guru do the job properly instead of sending ribbish information  Wont be stopping when contract ends thats for sure!  Pay my bills and get no service

cant preview as there isa problem!!!

 

 

 

 

 

 

 

Message 1 of 21
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Anonymous
Not applicable

@perksie wrote:

@Anonymous wrote:

 the web page says  pay monthly sims arrive already activated!


Link please?

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?New,KB=Companion,T=vanillaCase,question=ref%28User%29:str%28Mobile%29,VARSET_WhichFolder=PM1,VARSET_BBTOPIC=O2PayMonthly,cmd=new,VARSET_COBJID=48670,Problem=Obj(48670)

 

Think this only applies to sim only deals

 

If your sim is a replacement sim, you will need to contact CS or fill in an online form to have it activated

Message 11 of 21
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Anonymous
Not applicable

Activate your sim card

Activate your Pay & Go sim

It’s easy to activate your Pay & Go sim - all you have to do is top up. And you can do this online. Easy.

 

Activate your Pay Monthly sim

Your Pay Monthly sim will be ready to go when it arrives - all you’ve got to do is put it in your phone.
Message 12 of 21
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perksie
Level 69: Guiding Light
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Correct answer above.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 13 of 21
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MI5
Level 94: Supreme
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I don't believe that applies to replacement SIM cards...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 21
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Anonymous
Not applicable

@203xx

 

is your tariff sim only deal??

Message 15 of 21
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Anonymous
Not applicable

 


@MI5 wrote:
I don't believe that applies to replacement SIM cards...


That's why I said in my post, only applies to sim only deals, but asked the OP if he's on sim only tariff to be sure what we are trying to deal with LOL

Message 16 of 21
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gemz4the1
Level 23: Casual Specs
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@MI5 wrote:
I don't believe that applies to replacement SIM cards...

I remember when I ordered a replacement sim I had to call O2 to get the number reinstated but that was when I asked for it to be blocked when it was stolen.  Up until it was reinstated the sim would not activate.

Message 17 of 21
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MI5
Level 94: Supreme
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Of course that is another possibility.... Could be an account issue ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 21
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gemz4the1
Level 23: Casual Specs
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203xx have you had your account checked to ensure that there are no problems with it?

Have you ever reported the phone lost or stolen?

Message 19 of 21
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Anonymous
Not applicable

account in good order      never lost or stolen

 

reading the thread answer on  web page looks correct pity it didnt work!!

 

service not sim only and the IT bit actually works!

Message 20 of 21
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