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sim card supposed to be activated

Anonymous
Not applicable

recently My samsung galaxy ace displayed emergency calls only   being away from home thought  there was no coverage on return same problem used the 'Guru' to get it sorted  who indicateda new sim was required  This would arrive promptly and be already activated so I would not need to seek help....  4 days later new sim phone still does not work   Contact O2 Guru  your sim is not activated    you need to go to O2 shop with Photo id  what a Rubbish service   the nearest shop is 3miles away   .That is if the sim is the problem  why cant the Guru do the job properly instead of sending ribbish information  Wont be stopping when contract ends thats for sure!  Pay my bills and get no service

cant preview as there isa problem!!!

 

 

 

 

 

 

 

Message 1 of 21
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Anonymous
Not applicable

Because it's a replacement sim, contact CS or fill in the online form to have it activated

 

link here: https://www.o2.co.uk/apps/help/help

Message 21 of 21
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