cancel
Showing results for 
Search instead for 
Did you mean: 

iMessage & Facetime not activating after transfer

Gricey1979
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

recently transferred my number from EE to O2 (esim). Ever since the port completed I have been unable to activate iMessage or Facetime. I have a physical sim in my phone for my work number and this is active on both.

 

I have contacted Apple who after going through processes have suggested it's an o2 issue. O2 went through the same things as Apple then suggested a new sim card. New esim activated but iMessage and Facetime still won't activate.

 

Anyone got any other suggestions as I'm starting to lose the plot!

 

Thanks

Andy

Message 1 of 3
1,279 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150367 Posts
  • 641 Topics
  • 28638 Solutions
Registered:

@Gricey1979 

Your international text facility is not set up correctly on your account.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,270 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 150367 Posts
  • 641 Topics
  • 28638 Solutions
Registered:

@Gricey1979 

Your international text facility is not set up correctly on your account.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,271 Views

Gricey1979
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'll drop them a message and see what happens. I did chat with someone on line earlier and asked about international text being set up correctly! Thanks

Message 3 of 3
1,265 Views