sim card supposed to be activated

[Anonymous]

recently My samsung galaxy ace displayed emergency calls only   being away from home thought  there was no coverage on return same problem used the 'Guru' to get it sorted  who indicateda new sim was required  This would arrive promptly and be already activated so I would not need to seek help....  4 days later new sim phone still does not work   Contact O2 Guru  your sim is not activated    you need to go to O2 shop with Photo id  what a Rubbish service   the nearest shop is 3miles away   .That is if the sim is the problem  why cant the Guru do the job properly instead of sending ribbish information  Wont be stopping when contract ends thats for sure!  Pay my bills and get no service

cant preview as there isa problem!!!

[Anonymous]

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@perksie wrote:

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@Anonymous wrote:

 the web page says  pay monthly sims arrive already activated!

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Link please?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?New,KB=Companion,T=vanillaCase,question=ref%28User%29:str%28Mobile%29,VARSET_WhichFolder=PM1,VARSET_BBTOPIC=O2PayMonthly,cmd=new,VARSET_COBJID=48670,Problem=Obj(48670)

Think this only applies to sim only deals

If your sim is a replacement sim, you will need to contact CS or fill in an online form to have it activated

[Anonymous]

Activate your sim card

Activate your Pay & Go sim

It’s easy to activate your Pay & Go sim - all you have to do is top up. And you can do this online. Easy.

Activate your Pay Monthly sim

Your Pay Monthly sim will be ready to go when it arrives - all you’ve got to do is put it in your phone.

[perksie]

Correct answer above.

[MI5]

I don't believe that applies to replacement SIM cards...

[Anonymous]

@203xx

is your tariff sim only deal??

[Anonymous]

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@MI5 wrote:
I don't believe that applies to replacement SIM cards...

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That's why I said in my post, only applies to sim only deals, but asked the OP if he's on sim only tariff to be sure what we are trying to deal with LOL

[gemz4the1]

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@MI5 wrote:
I don't believe that applies to replacement SIM cards...

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I remember when I ordered a replacement sim I had to call O2 to get the number reinstated but that was when I asked for it to be blocked when it was stolen.  Up until it was reinstated the sim would not activate.

[MI5]

Of course that is another possibility.... Could be an account issue ?

[gemz4the1]

203xx have you had your account checked to ensure that there are no problems with it?

Have you ever reported the phone lost or stolen?

[Anonymous]

account in good order      never lost or stolen

reading the thread answer on  web page looks correct pity it didnt work!!

service not sim only and the IT bit actually works!