s6 usb pc connection no longer works after update

[Anonymous]

Help !!

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

The lead is fine as my tablet still connects without issue.

samsung s6 - sm-g920f

android 6.0.1

any help appreciated !

thanks

dave

[viridis]

Same result if debugging turned off?
If so, it's off to Samsung as the others suggested I'm afraid.

[Anonymous · Accepted solution]

Phone was faulty, needed a new sub board, fixed within an hour at samsung support shop near me. Excellent service !

Thanks again people

Dave

[Cleoriff]

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@Anonymous wrote:

Phone was faulty, needed a new sub board, fixed within an hour at samsung support shop near me. Excellent service !

Thanks again people

Dave

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Good to hear Dave. Never a problem with Samsung support. Thanks for reporting back...:smileywink:

[viridis]

Fantastic, and not bad repair time at all.

[MI5]

Excellent to hear