Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Anonymous
Posts: 0
Accepted Solution

s6 usb pc connection no longer works after update

[ Edited ]

Help !!

 

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

 

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

 

The lead is fine as my tablet still connects without issue.

 

samsung s6 - sm-g920f

android 6.0.1

 

any help appreciated !

 

thanks

 

dave

 

 

Posts: 117,700
Topics: 576
Solutions: 16,545
Registered: ‎04-04-2012

Re: s6 usb pc connection no longer works after update

It sounds like the drivers haven't loaded properly.
Try updating them from your control panel.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: s6 usb pc connection no longer works after update

thanks , i have reinstalled the usb driver but it still doesnt work .

Posts: 117,700
Topics: 576
Solutions: 16,545
Registered: ‎04-04-2012

Re: s6 usb pc connection no longer works after update

Try the latest drivers from Samsung https://www.dropbox.com/s/jze4q58cspwnjwh/SAMSUNG_USB_Driver_for_Mobile_Phones.zip?dl=1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: s6 usb pc connection no longer works after update

Thanks,  reinstalled them again , still nothing. :/

Posts: 117,700
Topics: 576
Solutions: 16,545
Registered: ‎04-04-2012

Re: s6 usb pc connection no longer works after update

I'd try it on a different pc and also try a different lead.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: s6 usb pc connection no longer works after update

just tried that , still nothing , it just charges ...grrrrrrrrr

Level 70: Enigma
Posts: 17,387
Registered: ‎31-03-2010

Re: s6 usb pc connection no longer works after update

Probably the earliest time to contact Samsung will be tomorrow, although you should be able to email them so they see it first thing in the morning.

http://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



Funniest-Thread-2
Anonymous
Posts: 0

Re: s6 usb pc connection no longer works after update

thanks anyway everyone !

Level 70: Enigma
Posts: 17,387
Registered: ‎31-03-2010

Re: s6 usb pc connection no longer works after update

Good luck. Please come back and let us know when you get the issue resolved.

I DO NOT WORK FOR O2



Funniest-Thread-2