s6 usb pc connection no longer works after update

[Anonymous]

Help !!

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

The lead is fine as my tablet still connects without issue.

samsung s6 - sm-g920f

android 6.0.1

any help appreciated !

thanks

dave

[MI5]

It sounds like the drivers haven't loaded properly.
Try updating them from your control panel.

[Anonymous]

thanks , i have reinstalled the usb driver but it still doesnt work .

[MI5]

Try the latest drivers from Samsung https://www.dropbox.com/s/jze4q58cspwnjwh/SAMSUNG_USB_Driver_for_Mobile_Phones.zip?dl=1

[Anonymous]

Thanks,  reinstalled them again , still nothing. 😕

[MI5]

I'd try it on a different pc and also try a different lead.

[Anonymous]

just tried that , still nothing , it just charges ...grrrrrrrrr

[Bambino]

Probably the earliest time to contact Samsung will be tomorrow, although you should be able to email them so they see it first thing in the morning.

http://www.samsung.com/uk/support/

[Anonymous]

thanks anyway everyone !

[Bambino]

Good luck. Please come back and let us know when you get the issue resolved.