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s6 usb pc connection no longer works after update

Anonymous
Not applicable

Help !!

 

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

 

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

 

The lead is fine as my tablet still connects without issue.

 

samsung s6 - sm-g920f

android 6.0.1

 

any help appreciated !

 

thanks

 

dave

 

 

Message 1 of 25
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Accepted Solutions

Anonymous
Not applicable

Phone was faulty, needed a new sub board, fixed within an hour at samsung support shop near me. Excellent service !

 

Thanks again people

 

Dave

 

 

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Message 22 of 25
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MI5
Level 94: Supreme
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It sounds like the drivers haven't loaded properly.
Try updating them from your control panel.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 25
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Anonymous
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thanks , i have reinstalled the usb driver but it still doesnt work .

Message 3 of 25
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MI5
Level 94: Supreme
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Try the latest drivers from Samsung https://www.dropbox.com/s/jze4q58cspwnjwh/SAMSUNG_USB_Driver_for_Mobile_Phones.zip?dl=1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 25
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Anonymous
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Thanks,  reinstalled them again , still nothing. 😕

Message 5 of 25
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MI5
Level 94: Supreme
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I'd try it on a different pc and also try a different lead.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 25
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Anonymous
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just tried that , still nothing , it just charges ...grrrrrrrrr

Message 7 of 25
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Bambino
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Probably the earliest time to contact Samsung will be tomorrow, although you should be able to email them so they see it first thing in the morning.

http://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



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Anonymous
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thanks anyway everyone !

Message 9 of 25
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Bambino
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Good luck. Please come back and let us know when you get the issue resolved.

I DO NOT WORK FOR O2



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Message 10 of 25
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