
03-07-2016 15:56 - edited 03-07-2016 15:59
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03-07-2016 15:56 - edited 03-07-2016 15:59
Help !!
My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone
I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.
The lead is fine as my tablet still connects without issue.
samsung s6 - sm-g920f
android 6.0.1
any help appreciated !
thanks
dave
Solved! Go to Solution.
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on 03-07-2016 17:49
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on 03-07-2016 17:49
As Bambino suggests, I'd contact Samsung for them to have a look at phone as you seem to have proved it's definitely a handset issue.
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on 03-07-2016 17:58
will do
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on 03-07-2016 18:12
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on 03-07-2016 18:12
Most USB chargers should work.If you have another with a mini-usb plug then I would try that to rule any port problems. Also a bit of guff in the ports can effect the connection.
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on 03-07-2016 18:54
yeah tried 3 different leads / 2 pcs. port is clean...cant see any damage, strange how its happened right after the update, unless its coincidence.
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on 03-07-2016 19:07
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on 03-07-2016 19:07
I suspect an unfortunate coincidence.
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on 03-07-2016 19:22
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on 03-07-2016 19:22
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on 03-07-2016 19:32
there is no option to do that , nothing appears in the notification bar like before .the phone just charges.
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on 03-07-2016 19:58
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on 03-07-2016 19:58
In your first post you said you had selected mtp and then factory reset so did you set mtp again afterwards?
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on 03-07-2016 20:07
yeah , still in mtp mode.

